Terms and conditions

1. BASIC INFORMATION

These General Terms and Conditions (hereinafter “Terms and Conditions”) lay down the terms and conditions for purchasing and selling goods and services at the Famar web shop, which is owned by the company Famar d. o. o. (hereinafter “Web shop”).

  • Identity: Famar d.o.o.
  • Legal representative: Emil Zorenč, Director
  • Business address: Bresterniška ulica 25, 2354 Bresternica, Slovenija, EU
  • Registration No.: 5712190000
  • VAT ID No.: SI35341815
  • VAT payer: YES
  • IBAN: SI56 2900 0005 1127 005 (Unicredit Banka Slovenia)
  • SWIFT: BACXSI22
  • Established on: 10.02.1993
  • Registration body: District Court of Maribor, Slovenia
  • Email: info@famarcups.com
  • Website: www.famarcups.com

2. CONSUMER PROTECTION

The Web shop operates in line with the Consumer Protection Act (ZVPot), Code of Obligations (OZ) and Electronic Commerce Market Act (ZEPT). Any issues not specified in the Terms and Conditions shall automatically be governed by legal provisions.

3. PRICES

The prices of products in the Web shop are expressed in euro currency (€), are valid at the moment an order is placed and have no predetermined validity. The prices are not include VAT. The prices of products include postal charges and the cost of order processing. The sale and purchase contract between the provider and buyer is made at the moment the buyer receives an email confirming the acceptance of an order. As of that moment, all prices and other terms and conditions are fixed and apply to the provider and buyer.

4. PAYMENT METHOD

Cash-In-Advance

In cash-in-advance by wire transfer, the buyer is sent a pro-forma invoice with detailed payment instructions to the email address entered upon order confirmation. Products will be sent after the pro-forma invoice is paid within the agreed period (see section “Delivery Period”).

5. PLACEMENT OF ORDERS

The placement of orders over the Internet is possible 24 hours a day, 365 days a year. The buyer selects and orders products that are classified in individual sales categories. Orders are accepted in two ways:

a) Web shop

www.famarstore.com

b) Email

All orders are to contain the name and surname or name of company of the addressee, their address, contact number and email. Furthermore, an order is to contain the exact name of an item and other necessary product specifications, such as colour, size, amount, etc.

After each order is placed, the buyer shall receive an email confirming that the order has been accepted. The email shall contain all data about the purchase made by the buyer. Accepted orders shall be considered as irrevocable.

Web shop orders will be considered a priority.

6. DELIVERY

The Web shop provides for the sale and delivery on the territory of the Republic of Slovenia and EU. Products in stock shall be sent EVERY WORKING DAY (except in cases of sick leave or unforeseen events). Delivery for the Web shop is provided by the company GLS, DHL and Pošta Slovenija; however, we reserve the right to select another delivery service if that increases the efficiency of delivery.

All consignments will be sent by registered mail and can be traced with a code that you receive together with confirmation of a dispatched consignment.

7. DELIVERY PERIOD

The delivery period for products in stock shall ordinarily be 2 to 14 days following the placement of an order. If the delivery period is exceptionally extended, you will be notified thereof within the next 48 hours. The delivery period for products not in stock shall be longer, i.e. up to 30 days.

8. RETURN OF GOODS AND WARRANTY CLAIMS

The Buyer shall have the right to notify the Web shop of their withdrawal from an order or contract within fifteen (15) days of accepting the goods without having to indicate the reason for their decision. Withdrawal from an order/contract is to be sent in writing to the business address indicated in the Basic Information section or by email to narocila@famarcups.si. The direct cost of the return of goods shall be the only cost for the buyer in relation to the withdrawal from the contract.

10. REJECTION OF AN ORDER

The Web shop reserves the right to reject an order that it cannot execute under the mentioned terms and conditions and with the information at its disposal. If the buyer has already settled the entire purchase consideration in advance based on a pro-forma invoice, the purchase consideration, including delivery costs, shall be reimbursed the next day.

11. PERSONAL DATA PROTECTION

By entering data on the website or by placing an order, the buyer permits the processing of personal data. The Web shop uses and stores the data obtained pursuant to the applicable legislation.

Personal data is collected solely for the purposes of processing an order and for the internal purposes of the Web shop, for the purposes of executing the payment of an order, for statistical purposes, sending quotations, customer segmentation, customer behaviour processing, sending advertising materials and quotations, etc.

The Webshop undertakes to protect all personal data. The data collected will in no case be disclosed to third or unauthorised parties. Data protection shall also be the responsibility of the buyer, who is to ensure the safety of their user name and password.

12. COMPLAINTS

A complaint may be sent in writing to the business address indicated in the Basic Information section or by email to info@famarcups.com. Your complaints will be answered in the shortest possible time, but no later than within 30 days of their receipt.

Any disputes shall be resolved amicably. Failing this, disputes shall be resolved before the competent court of Velenje. The applicable law shall be the law of the Republic of Slovenia.

13. LEGAL NOTICE

The Web shop and all data in it, such as text, pictures of products, graphic and video elements, are protected by the Copyright and Related Rights Act and cannot be reproduced or used without prior written consent. The Famar brand and logo are the property of the company Famar d.o.o.

The Web shop reserves the right to amend the Terms and Conditions at any time without prior notice.
Last amendment: 10. august 2019

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